Please select a topic below to see frequently asked questions regarding purchasing with us. If your question isn’t listed, feel free to submit your question via the Contact Form.

How do you ship?

We use UPS, FedEx, and the US Postal system to ship our products. We will try to ship your order by the shipper you prefer but reserve the right to change shipping methods to lower your cost or to comply with shipping regulations. 2nd Day or Next Day Shipping is available within the United States at an additional cost. Orders to Hawaii and Alaska must either go through express shipping or the mail. Please use a physical address for all non-postal options. All express shipping options must be received by 3:00 PM CST, Monday-Saturday .

Reload Powder will be charged a $35.00 hazardous materials fee if shipped by 2nd Day or Next Day Air.

Overweight Items and Packages: Overweight Package Changes – Due to a recent change in shipping policies from both FedEX and UPS, packages shipping over 50lbs will incur a $12.00 Surcharge.

How accurate are the expected dates for items that are on order?

Date estimates concerning certain arrival dates for items are based on the historical shipping data for each specific manufacturer. Please keep in mind that these dates are estimates and that they may not always be accurate due to unforeseen circumstances.

Can I ask for specific packaging?

If you have a specific packaging request we will do our best to accommodate your packaging preference. Please call customer service at (620) 266-9461 to make these requests.

Smokeless Powder 

All orders containing powder, will charged a $16.00 hazardous materials charge per shipping box containing these items. Powder cannot be shipped by air. Powder and primers can be packed together on ground shipments for one hazardous charge provided the total weight of the order (including packaging) remains below 50 lbs. (Feb 2020: Due to a recent change in shipping policies from both FedEX and UPS, packages over 50lbs will incur a $12.00 Shipping Surcharge. This means that we will have to limit the amount of actual weight of Hazardous Materials to 40lbs per HazMat box to ensure that there is enough of a buffer to meet the overpacking requirement by UPS and FedEx. ) If your order must go in more than one box an additional hazardous materials charge of $16.00 may be charged. You will be notified before this happens to approve charge. We will always attempt to configure the package to help optimize the shipment at the lowest possible cost.

NOTE: Hazardous products may not be returned. Please be sure to double check your order involving these items carefully before confirming.

Why do I not get Reloader Pro shop’s e-mails?

If you are trying to retrieve your password via our website and do not get an e-mail back from us within a reasonable amount time, your e-mail provider might consider our response as spam. This is due to the fact that the e-mail is being sent via automated process. Please check with your provider and adjust your spam filter accordingly. This problem also applies to order or registration confirmations.